Refund Policy
Our policy for the Complete Health Assessment — a $9.99 one-time digital purchase.
Last updated: June 1, 2026
The Short Version
- ✓The Complete Health Assessment is a digital product delivered instantly on payment.
- ✓If a technical error prevents you from accessing your plan, we will fix it or issue a full refund within 14 days of purchase.
- ✓There is no subscription — you will never be charged again after your $9.99 payment.
- ✓To request a refund, email us at smarthealthcalculators@gmail.com with your PayPal transaction ID.
About the Purchase
The Complete Health Assessment is a personalised fitness plan delivered as a digital product for a one-time payment of $9.99.
It includes: your exact calorie target, body fat estimate, heart-rate training zones, a 3-day personalised meal plan, shopping list, and a downloadable PDF.
Access is granted immediately after payment confirmation. No account or subscription is required.
When You Are Entitled to a Refund
Technical failure preventing access
You completed payment but were unable to view your plan results due to a technical error on our side.
PDF generation failure
The PDF report failed to generate and we cannot resolve the issue within 48 hours of your support request.
Duplicate charge
You were charged more than once for the same assessment.
When Refunds Are Not Available
Plan successfully accessed
You have viewed your results — the digital product has been delivered as described.
Change of mind
You decided you no longer want the plan after purchase. The full contents are described clearly before you pay.
Inaccurate inputs
Your plan was generated based on data you entered. Please review your measurements carefully before purchasing. If you entered incorrect data, contact us — we may be able to regenerate your plan.
Results did not meet personal expectations
Health calculations are estimates based on established scientific formulas. Individual results vary. The methodology is explained on our site.
How to Request a Refund
Email us at smarthealthcalculators@gmail.com with:
- Subject line: Refund Request
- Your PayPal transaction ID (found in your payment receipt email)
- A brief description of the issue
We aim to respond within 2 business days. Eligible refunds are processed back to your original payment method via PayPal.
Refund requests must be submitted within 14 days of your purchase date.
Refund Timeline
We respond to requests: Within 2 business days
Refund processing by PayPal: Typically 3–5 business days after approval, depending on your payment method
Request window: Within 14 days of your purchase date
No Subscription — Nothing to Cancel
The Complete Health Assessment is a single one-time purchase. There are no recurring charges, no free trial that converts to paid, and no account to manage. You will never be billed again after your initial $9.99 payment.
Questions?
If you have any questions about this Refund Policy or need help with a purchase, please contact us:
Email: smarthealthcalculators@gmail.com
Website: smarthealthcalculators.com